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Community Poll
What's AMFD's Dispatch Time?
UK Deliveries: We aim to dispatch your order within 1-2 working days. For our standard delivery option your package should arrive within 2-3 working days depending on the postal service. Deliveries may take longer around Christmas, postal strikes and other busy times.
Non-UK Deliveries: We will despatch your goods within 1-2 working days of receiving your order and will send it using the most appropriate service available at the time. This may take around 7-10 workings days. There may be some delay in receiving your parcel, depending on your local postal service. You can see if your order has been dispatched by going to ‘My Account’ located under the checkout at the top of the page.
Can AMFD deliver outside the country?
Yes! Our standard delivery to UK addresses is free, and delivery outside of the UK only costs £5.95, no matter how many items you buy!
How will it be delivered?
UK Deliveries: Our free standard UK delivery is dispatched via our courier service Royal Mail which will arrive within 2-3 working days. At busier times such as Christmas or during postal strikes, it may take longer. If this service is unavailable in your area Royal Mail Recorded Service will be used, which also has a 2-3 working day delivery time.
Working days are Monday to Friday, not including Saturdays, Sundays or Bank Holidays. Delivery services we use require a signature on delivery. If you miss the delivery, a While You Were Out card will be left to let you know a delivery has been attempted and you will be able to collect the parcel from your local Post Office. For more information about these delivery services, please contact Royal Mail (http://www.royalmail.com/)
Deliveries Outside the UK: For deliveries to addresses outside the UK, the International Signed For Delivery service is our standard shipping option which costs £5.95. Once the package has left the jurisdiction of the UK Post Office, it is subject to the delivery performance of the postal service of the recipient's country.
Can I see the status of my order?
You can see if your order has been dispatched by checking in your account area.Simply click on ‘My Account’ located below the checkout at the top of the page. If it has been dispatched, it will say 'Shipped', if not, it will say 'Completed', meaning that the sale is complete and ready to be dispatched
How can I track my order?
UK Deliveries: Item tracking ID is provided
Non-UK Deliveries: You can track your order with Royal Mail (see above) up to the point when it was handed over to your local country postal service. After that point the local postal services' terms and conditions apply
What happens if I don't receive my order?
If you haven't received your order after three working days UK, or 12 working days (outside UK please call us on 0208 946 2247 or email us at support@amfd.co.uk . Once this is done we can investigate your claim, tracking your parcel to see if there has been a problem with delivery, and making claims for lost parcels with ‘Interlink Express’ or Royal Mail.
